HELP & GUIDANCE

Documentation and support for your UK website

Find practical starting points for your website, domain and business email. Choose the service and task first, then use the existing manual or ask the team for help.

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FIND YOUR STARTING POINT

What are you working on?

Use the task to choose the right kind of guidance.

Website management

Hosting, applications, backups and the tools in your control panel.

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Domains and DNS

Domain choices, transfers and the records that connect your services.

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Business email

Mailbox requirements, service moves and account-specific support.

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Website migration

A checklist for files, databases, mailboxes and DNS changes.

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DNS lookup

Review the interface for inspecting domain records.

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Your client account

Manage existing services and contact account support.

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BEFORE YOU CHANGE A SERVICE

Check the procedure before you apply it.

A guide should match the service, control panel and application version you are using.

Keep a clear record

Read the full procedure and note which settings it changes. Keep a suitable backup or a record of the current configuration before changing DNS, email routing or an application.

Make support questions specific

Include the affected domain, what you expected and the useful error details. Use the client area for account-specific questions and keep passwords and private mailbox contents out of ordinary enquiries.

A little clarity

Your questions, answered.

Where should I start with a website issue?

Identify the affected domain, application or control panel and the task that fails. The help centre organises useful starting points, while the client area handles private service questions.

Can I use a guide for a different software version?

Check the differences before applying changes. A procedure should match the actual service and version; ask for help when the steps or settings do not correspond.

What makes a useful support request?

Explain what you expected, what happened and when it began. Include the affected service and relevant error details, using the client area for private account information.

Do I need to move my domain to change hosting?

Domain registration, DNS, website hosting and email can be separate arrangements. Review which service is changing and record the existing settings before the move.

Here to help you move forward

Need a hand with the details?

Tell the team which service you use and what you are trying to change.

Talk to our team