Last updated: 29 October 2026
Who this notice is for
This notice explains information handled through the telaHosting UK website and the choices available to visitors. The global privacy policy identifies Tela Hosting Ltd. as the service business. telaHosting is part of Bazecity Technologies Ltd. The completed acquisition has an official effective date of 1 November 2026.
For account-specific information, use the authenticated client area. You can also contact the team with a privacy request; you do not have to use particular legal wording. Do not include passwords, private keys or full payment-card details in an ordinary message.
Information used to provide services
Account and service information can include your name, contact details, address, billing information and support correspondence. Technical information can include IP address, browser and device details, pages requested and access times. It is used for orders, support, billing, service notices, security, fraud prevention and legal obligations.
When you use the UK enquiry form, the information submitted includes your name, reply email, topic, message and any website or domain you choose to provide. It is used to handle and respond to that enquiry. Share only what is needed for the question.
Email updates and marketing choices
Requesting support does not subscribe you to email updates. Where the UK newsletter form is available, it asks for a separate opt-in and sends a confirmation request. A subscription starts only after you complete confirmation; the confirmation link expires after 24 hours.
You can unsubscribe using the link supplied for your subscription or ask the team for help. Unsubscribing stops optional marketing; necessary billing, security and service messages may still be sent for an account you use.
Public tools and browser information
DNS and registration lookups send the domain you enter to the relevant lookup service to retrieve public records. Results can be incomplete or privacy-redacted. The tools do not reserve a domain or change its settings.
Essential sessions help secure forms and authenticated functions. An appearance preference may be stored in your browser. Optional analytics and advertising categories start off; continuing to browse does not turn them on. See the cookie policy for the current storage information and controls.
Sharing and international services
We do not sell, rent or trade personal information. Information may be shared with providers supporting payments, software and communications, and with authorities where legally required. Global services may involve processing outside your country.
A UK web address is not a data-residency commitment. Ask about the location and transfer arrangements for the exact service before uploading information with a location requirement.
Retention and security
We retain information for service purposes, legal duties and dispute handling, using technical and organisational measures to protect it. No internet service can promise absolute security.
Information is kept for the purposes described in this notice and relevant service policy, including necessary account administration, legal duties and dispute handling. UK newsletter confirmation expires after 24 hours. Unsubscribing removes the stored newsletter address from campaign eligibility; a keyed suppression record helps keep that choice. Ask about retention for a particular account, enquiry or record.
Enquiry and newsletter content in the UK form store is encrypted. Access is restricted to authorised administration; ordinary public lookup results do not expose those submissions.
Your rights and how to raise a concern
Where UK data protection law applies, you can ask for access to personal information and request correction. Rights to deletion, restriction, objection and portability depend on the circumstances. You may withdraw consent for an optional use without affecting its earlier lawful use. Deletion is not absolute where a lawful retention requirement applies.
Contact the team with enough information to locate the relevant account, enquiry or subscription. The team may need to verify identity before disclosing private account information; use the client area where practical. A privacy request can also be made through the contact route.
You can raise a data protection concern with the Information Commissioner’s Office (ICO). The ICO provides information about your rights.
Keeping this notice current
This notice reflects the UK website features described here. Material changes to optional tools or information handling should be reflected on this page before those changes take effect. The global privacy policy provides the wider service context.
Common questions
Will an enquiry sign me up for marketing?
No. The UK newsletter uses a separate opt-in and confirmation step. A service enquiry does not create a newsletter subscription.
How do I ask about my personal information?
Contact the team with a clear description of your request. For an existing account, the authenticated client area helps verify and locate the relevant information.
Can I browse without optional tracking?
Yes. Optional analytics and marketing start off, and essential site features can work without them. The cookie policy explains the current controls.